Aerial View of Curved Road

The 90-Day Roadmap --
From defining the current state to implementation

Customer Experience (CX) is a mindset, not a department.

This workbook will help you design and guide the first 90 days of your customer and/or employee experience vision. Use these guiding milestones as you develop your individualized approach.

CX or EX influencers are not limited to the sales, marketing, or brand teams. Everyone is an experience champion.

Download the Workbook!

We hope this becomes a reference document that you'll incorporate into your planning and workflows.

Experience Design is an iterative process, not a "one-and-done," so don't be afraid to refer back to it even after your project is underway!

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