startae-team-7tXA8xwe4W4-unsplash.jpg

MEET MMR LIVE

We’re out to improve every experience.

MMR LIVE HELPS BUSINESSES

BECOME MORE VALUABLE

to people who care about them.

We specialize in

INTERDISCIPLINARY DESIGN

From ideation to integration, iterative prototypes to innovating operational practices — our team collaborates with organizations that embrace change. While most research and design groups don’t consider how a business is built, it’s where we thrive.​

We create

VISION, BEYOND INSIGHTS

We don’t believe in change for change’s sake. We don’t practice the transactional, one-and-done approach. We’re in it for the longer haul, working to build brand loyalty with – and for – our clients. 

At MMR LIVE we

DECLARE AND GO.

Doing nothing is a risk. Remaining relevant to your brand culture requires change. Our team walks our talk, so we can support you through the process, and help you demystify change. Your audience will love you for it.

WE BELIEVE IN THE POWER OF BECOMING

ExperienceBuilt

WHAT'S THAT?

In short, an ExperienceBuilt™ Business understands that every experience is a business decision that holds the power to build – or break – brand loyalty.

 

An experienced-based mindset requires unrelenting focus on three pillars. 

ExperienceBuilt™  – grounded in research and proof-tested into our 

8 experience design principles that define how we do what we do.

 

We call it the LIVE 8, a strategic approach to building better businesses.

 

Want more? Read here.

 

OUR

WORK

Cases & Capabilities

Turns out, ROI isn't everything.​ Follow through is. We take it pretty seriously. We know brand loyalty intensifies when you capture share-of-heart with your audience. 
 

Methods and methodologies are essential, businesses (and the firms they hire) often stop short of the profound work that follows. It’s the iterative, intentional change that creates the impact.  Read Case Studies.

Clients & Collaborators

MMR LIVE collaborates with business leaders and nonprofit go-getters, expansive thinkers and change-makers who are out to improve every touchpoint and experience, be it to grow their communities or improve their own workplaces. 

warren-wong-kMRMcUcO81M-unsplash.jpg

How we get to the heart of it.

For starters, we put relationships before product.
 

We translate rigorous research into transformational human connections.
 

We fuse our love for discipline and design into purposeful, long-term business growth.

MMR LIVE ExperienceBuilt

SOLUTIONS

CREATE new experiences. 
IMPROVE existing experiences. 
ACTIVATE strategy into action.

Innovation Strategy: 
Experience-Grounded Transformation

Grounded in our Experience Design Principles, our iterative process builds strategy to leapfrog your innovation development. 

Journey Mapping:
Chart the Future Normal

Need a better understanding of how people approach your brand? LIVE’s detailed, data-driven solution will map the current experience state and model the desired future state.

Experience Master Planning: Improve Experience Design

Your challenge, our process. We calibrate the current state of your audience journey and then design an Experience Blueprint for you to build stronger audience engagement.  

Design Research:
Lean, Continuous Iteration 

Support on-going improvement during the design process. We follow the Framework → Prototype → Field Test construct.

Experience Audit:
Improve Experience & Drive Innovation

A 360° view of an existing experience. We combine conversations, observations and survey data from all relevant audiences for a thorough assessment of your brand connections.

In-Market Intelligence:
Drive Business Forward

Integrate direct feedback from your target audience at the speed of business. Right-sized, collaborative market research for agile projects and teams.

LIVE 5Q™ Monitoring:

Engaging, Point-in-Time Feedback

A LIVE exclusive, the 5Q provides you with a rapid response solution that delivers nimble, point-in-time audience experience feedback.

Research Activation:
Turn Insight into Installation

Our answer to “now what”… LIVE takes strategic research and translates it into custom-designed activation plans that deliver on your business goals.

LET'S CONNECT

Join like-minded professionals who trust MMR LIVE to provide actionable tips and knowledge focused on building better experiences.

A DIVISION OF

mmr_final_logo_reverse_color_withbar_cli

© 2020 by MMR LIVE, a division of MMR Research Associates, Inc.