MEET MMR LIVE
We’re out to improve every experience.
MMR LIVE HELPS BUSINESSES
BECOME MORE VALUABLE
to people who care about them.
We specialize in
INTERDISCIPLINARY DESIGN
From ideation to integration, iterative prototypes to innovating operational practices — our team collaborates with organizations that embrace change. While most research and design groups don’t consider how a business is built, it’s where we thrive.
We create
VISION, BEYOND INSIGHTS
We don’t believe in change for change’s sake. We don’t practice the transactional, one-and-done approach. We’re in it for the longer haul, working to build brand loyalty with – and for – our clients.
At MMR LIVE we
DECLARE AND GO.
Doing nothing is a risk. Remaining relevant to your brand culture requires change. Our team walks our talk, so we can support you through the process, and help you demystify change. Your audience will love you for it.
WE BELIEVE IN THE POWER OF BECOMING
ExperienceBuilt
™
WHAT'S THAT?
In short, an ExperienceBuilt™ Business understands that every experience is a business decision that holds the power to build – or break – brand loyalty.
An experienced-based mindset requires unrelenting focus on three pillars.
ExperienceBuilt™ – grounded in research and proof-tested into our
8 experience design principles that define how we do what we do.
We call it the LIVE 8, a strategic approach to building better businesses.
Want more? Read here.
OUR
WORK
Cases & Capabilities
Turns out, ROI isn't everything. Follow through is. We take it pretty seriously. We know brand loyalty intensifies when you capture share-of-heart with your audience.
Methods and methodologies are essential, businesses (and the firms they hire) often stop short of the profound work that follows. It’s the iterative, intentional change that creates the impact. Read Case Studies.
Clients & Collaborators
MMR LIVE collaborates with business leaders and nonprofit go-getters, expansive thinkers and change-makers who are out to improve every touchpoint and experience, be it to grow their communities or improve their own workplaces.
How we get to the heart of it.
For starters, we put relationships before product.
We translate rigorous research into transformational human connections.
We fuse our love for discipline and design into purposeful, long-term business growth.
Innovation Strategy:
Experience-Grounded Transformation
Grounded in our Experience Design Principles, our iterative process builds strategy to leapfrog your innovation development.
Journey Mapping:
Chart the Future Normal
Need a better understanding of how people approach your brand? LIVE’s detailed, data-driven solution will map the current experience state and model the desired future state.
Experience Master Planning: Improve Experience Design
Your challenge, our process. We calibrate the current state of your audience journey and then design an Experience Blueprint for you to build stronger audience engagement.
Design Research:
Lean, Continuous Iteration
Support on-going improvement during the design process. We follow the Framework → Prototype → Field Test construct.
Experience Audit:
Improve Experience & Drive Innovation
A 360° view of an existing experience. We combine conversations, observations and survey data from all relevant audiences for a thorough assessment of your brand connections.
In-Market Intelligence:
Drive Business Forward
Integrate direct feedback from your target audience at the speed of business. Right-sized, collaborative market research for agile projects and teams.
LIVE 5Q™ Monitoring:
Engaging, Point-in-Time Feedback
A LIVE exclusive, the 5Q provides you with a rapid response solution that delivers nimble, point-in-time audience experience feedback.
Research Activation:
Turn Insight into Installation
Our answer to “now what”… LIVE takes strategic research and translates it into custom-designed activation plans that deliver on your business goals.