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Monitoring Franchisee + Employee Experience

The Challenge

The Human Resources team of one of the largest, single-owned pizza franchises in the United States wanted to gain insight into their overall employee experience. By monitoring employee responses and listening for what matters most, MMR LIVE helped the Company focus on strategic improvements that would positively impact culture, morale and churn/retention.

The Experience Solution

The process began with a year-over-year assessment via custom, online surveys that were distributed to employees at multiple different levels. This allowed the leadership team to examine whether the current implementation efforts were successful or lagging based upon the previous year's findings. As a result of recent anecdotal evidence highlighting friction points around harassment/bullying in the workplace, additional probing questions were added to provide better understanding of the nature and frequency of this behavior and its impact on employees’ experiences within the organization.

The LIVE Impact

MMR LIVE helped the leadership team diagnose areas where the Company was severely lacking in employee communication and provided key direction on where to focus resources. As a result, LIVE delivered an Action and Consideration Plan that concentrated on engagement activities for high-priority groups and included career opportunity messaging with continued efforts to combat passive-negative reactions in the workplace.

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