EXPERIENCE AUDIT

HOW IT WORKS

Map

business goals and create a customized project plan.

Measure

audience feedback by embedding with your team and within your environment.

Recommend

operations to reduce friction points and refine your guest experience.

How LIVE improves the experience for you and your audience
Directly engage your audience:

Connect with your customers, team members or prospects on-site or online to gather in-the-moment feedback

Elevate the feedback experience:

Triangulated data collection that does not interfere with normal operations

Results that drive operations:

Receive action-focused deliverable to improve current execution

Motivate desired behaviors:

We specialize in helping organizations integrate digital and mobile offerings into physical environments

"We rely on customer feedback for business planning. The feedback experience is an extension of our brand just as much as our in-store service is. LIVE is always looking for ways to partner and bring value to the table. They walk their talk about experience."
- SENIOR MANAGER, CONSUMER INSIGHTS, LEADING QUICK-SERVE RESTAURANT BRAND​

BUSINESS CHALLENGES ADDRESSED

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LET'S CONNECT

Join like-minded professionals who trust MMR LIVE to provide actionable tips and knowledge focused on building better experiences.

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© 2020 by MMR LIVE, a division of MMR Research Associates, Inc.