IMPROVE EXPERIENCE & DRIVE INNOVATION
Our Experience Audit Solution offers a hands-on process that is empathy-led to drive engagement. We will evaluate experience impact through informal conversations and in-the-moment observations to drive focus and innovation.
HOW IT WORKS
business goals and create a customized project plan.
audience feedback by embedding with your team and within your environment.
operations to reduce friction points and refine your guest experience.
How LIVE improves the experience for you and your audience
Directly engage your audience:
Connect with your customers, team members or prospects on-site or online to gather in-the-moment feedback
Elevate the feedback experience:
Triangulated data collection that does not interfere with normal operations
Results that drive operations:
Receive action-focused deliverable to improve current execution
Motivate desired behaviors:
We specialize in helping organizations integrate digital and mobile offerings into physical environments
"We rely on customer feedback for business planning. The feedback experience is an extension of our brand just as much as our in-store service is. LIVE is always looking for ways to partner and bring value to the table. They walk their talk about experience."
- SENIOR MANAGER, CONSUMER INSIGHTS, LEADING QUICK-SERVE RESTAURANT BRAND
BUSINESS CHALLENGES ADDRESSED