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Experience Master Planning

Improve Experience Design

Your challenge, our process. We calibrate the current state of your audience journey and then design an Experience Blueprint for you to build stronger audience engagement. 

Experience Audit

Improve Experience & Drive Innovation

A 360° view of an existing experience. We combine conversations, observations and survey data from all relevant audiences for a thorough assessment of your brand connections.

Our Solutions flex to guide your specific business challenge. Our process is the constant, ensuring we balance rigor with reality to enable action.

business goals and create customized project plan


audience feedback by embedding with your team and within your environment


operational improvements to reduce friction points and refine audience experience

& Go:

plan and execute improvements as an extension of your team

Want to harness the ripple effect of change and improve your experiences? Read about how our Solutions are driving purposeful innovation at organizations like yours by becoming ExperienceBuilt™.

We’re in this together:
think conversation, not transaction
One size does not fit all:
prioritize personalization and timing
Context is everything:
measure and observe in the moment
Emotions drive behavior:
incorporate Key Experience Indicators
Be active listeners:
embrace open-ended data


Join like-minded professionals who trust MMR LIVE to provide actionable tips and knowledge focused on building better experiences.



© 2020 by MMR LIVE, a division of MMR Research Associates, Inc.