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IMPROVE

Harness the ripple effect 
of change

ExperienceBuilt™ Solutions improve purposeful innovation. To maximize results, you need to get the 360° view from your audience to understand what is impacted and who is affected.

Experience Master Planning

Improve Experience Design

Your challenge, our process. We calibrate the current state of your audience journey and then design an Experience Blueprint for you to build stronger audience engagement. 

Experience Audit

Improve Experience & Drive Innovation

A 360° view of an existing experience. We combine conversations, observations and survey data from all relevant audiences for a thorough assessment of your brand connections.

Our Solutions flex to guide your specific business challenge. Our process is the constant, ensuring we balance rigor with reality to enable action.
Map:

business goals and create customized project plan

Measure:

audience feedback by embedding with your team and within your environment

Revise:

operational improvements to reduce friction points and refine audience experience

& Go:

plan and execute improvements as an extension of your team

We don't just help organizations become ExperienceBuilt,

we also apply the principles of Experience Design to the way we do business with you.

Our Solutions are designed to elevate the experience for you and for participants. That's the experience design difference you get working with LIVE.

Want to harness the ripple effect of change and improve your experiences? Read about how our Solutions are driving purposeful innovation at organizations like yours by becoming ExperienceBuilt™.

  • Apple Leisure Group (ALG) wanted to evaluate new upcoming package experiences for its newly launched brand, Beachbound. ALG asked LIVE to enhance the current package evaluation framework for its Health & Wellness and Family packages, and provide recommendations that can improve the Beachbound experience for guests.
    LOW/NO TECH EXPERIENCE AUDITS
  • With the increase in mobile ordering putting pressure on meal assembly procedures, a leading fast food restaurant chain wanted to validate the multiple elements of a new process and their impact on the overall customer experience. They partnered with MMR LIVE to assess current operations, make recommendations to improve efficiencies and optimize meal assembly for order fulfillment, and reassess post improvements. ​
    PURPOSEFUL INNOVATION ROLLOUT
  • With the expansion of their network, a diverse group of financial services stakeholders identified a need to re-assess how to engage with customers.  This would provide insight into the impact on relationship-building with the brand.
    EXPERIENCE IMPROVEMENTS TO INCREASE ENGAGEMENT
  • Zoo Atlanta planned significant renovations including a new habitat for African animals, updated food service experience and the addition of a new parking garage. MMR LIVE was engaged to help protect the Zoo's relationship with its Members during this on-going disruption.
    MASTER PLANNING FOR AUDIENCE RETENTION
  • A year after unveiling a new brand identity, a restaurant / retailer began the process of remodeling its retail stores.  MMR LIVE was tasked with auditing the enhanced Customer experience including technology integration and overall updated look and feel.
    BRAND IDENTITY ASSESSMENT
  • The Human Resources team of one of the largest, single-owned pizza franchises in the United States wanted to gain insight into their overall employee experience. By monitoring employee responses and listening for what matters most, MMR LIVE helped the Company focus on strategic improvements that would positively impact culture, morale and churn/retention.
    TO HELP YOU...WE'RE LISTENING
We’re in this together:
think conversation, not transaction
One size does not fit all:
prioritize personalization and timing
Context is everything:
measure and observe in the moment
Emotions drive behavior:
incorporate Key Experience Indicators
Be active listeners:
embrace open-ended data

LET'S CONNECT

Join like-minded professionals who trust MMR LIVE to provide actionable tips and knowledge focused on building better experiences.

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© 2020 by MMR LIVE, a division of MMR Research Associates, Inc.